Our Cancellation & Refund Policy
We strive to ensure that the services you avail through our website are to your full satisfaction, and are the best in the industry at extremely reasonable and affordable rates. There can be two situations for a refund i.e.
- Firstly, when the customer has paid his outstanding amount either in excess or duplicate amount, then i.e., the factors for which the customer is solely responsible. (Duplicate or Excess payments).
- Secondly, when a customer pays for the services but later on decides that he/she does not wish to avail of them. (Incomplete Transactions)
We would like to clarify that refunds shall be considered only, in case a customer requests a refund where an excess amount has been collected from.
In the event a request for refund is made by the Customer on our email ID in writing with proper supporting and transaction details for duplicate or excess payments or incomplete transactions to RHL, as the case may be, the customer agrees that RHL shall refund such amounts as may be decided by RHL in its sole discretion from time to time. Also, such refund shall be made in accordance with the terms and conditions of the relevant service provider providing the payment gateway services.
Upon receiving your mail, the Senior Management at RHL shall decide on whether your request for a refund should be processed, contingent on the reasons for such a request. Please note that we reserve the right to take the final and binding decision with regard to requests for refund.
If we confirm your request for refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an e-mail or any other convenient mode seeking the details required to refund the amount which may include your Bank Account details such as the account number and the IFSC code of the branch in question.
Kindly note that it will take us a minimum of about 48-72 working hours from the receipt of all such information to process the refund and initiate the transfer. We reiterate once again that only where excess amount has been collected from customers, subject to the discretion of the Senior Management at RHL. We assure you that we are continuously working to improve our services and we are welcome to any suggestions from your end. For any other queries please contact our customer service desk at help.rhl@gmail.com.